Payment
We accept payment by Paypal, debit/credit card, cheque or postal order. If paying by cheque/postal order, please make payable to Customized Choppers and include your name, address and item number(s). Alternatively if you live in the Edinburgh/Lothians area you're welcome to collect your goods. Just give us a call first to arrange a convenient time. Prices include VAT at 17.5%
Delivery
We aim to dispatch all in stock items the same/next day where possible. The majority of items are sent via Royal Mail 1st Class/Airmail unless they are very heavy or oversize, when they will be sent by courier, usually Fed-Ex.
You will receive an email informing you when your parcel has been dispatched. Proof of posting is also obtained for all parcels. If your item has not arrived within 14 days, please contact us and we will chase up.
Delivery Costs - UK
- Free
Offered on very light items
- Low Weight £2.00
- Medium Weight £3.50
- Books £4.50
- Heavy (Small) £6.50
- Heavy/Oversize £10.00
Delivery Costs - Europe
- Low Weight £3.00
- Medium Weight £5.25
- Heavy (Small incl.Books) £9.75
- Heavy/Oversize £19.99
Delivery Costs - Rest of World
- Low Weight £4.00
- Medium Weight £7.00
- Heavy (Small incl.Books) £13.00
- Heavy/Oversize Quotation on request
Additional items are charged at 50% of normal shipping cost. All prices are in British Pounds (GBP).
Customer Service/Returns
We want you to be happy with your purchase. If not, please return unused and with original packaging and we'll issue a refund. If you like what we do (and we hope you will) please tell all your friends. If there's a problem, please tell us and we'll do our best to sort it.
Returns Procedure
1. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to notify us that you wish to return any item within 7 working days of receipt. This notification must be made in writing by email to orders@customizedchoppers.com quoting your Order or Item number.
2. You will be liable for the cost of returning the goods unless the item is faulty, damaged or not as described, in which case we will refund cost of the return postage.
3. Please return item(s) with original packaging if possible and taking reasonable care that the goods are adequately packed. Please obtain a certificate of posting which is available free of charge from the Post Office and enclose a note or copy of the original invoice.
4. Refunds will be made to original payment method within 3 days of receipt and you will be emailed to notify you of the refund. Alternatively a replacement for faulty goods will be sent if that has been agreed.
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